FAQs
Curious or need a paw-sist? 🐾
Take a peek at our nifty FAQs below - it might just have the answers you're searching for!
And if you're still scratching your head, no worries! Send us a message and we'll get back to you asap.
General
Do you offer refunds/returns?
Our product are guaranteed for 30 days after purchase date. If something's not quite right with your order, give us a shout and we'll make it all better. 🛠️
What are the shipping times and rates?
Ready for your special Purrspective delivery? 🐾
Here's the quick scoop:
Production Time: 1-4 days, a bit longer during busy sales.
Tracking: You'll get a tracking number by email.
Holiday Delays: Expect some slowdowns in November and December.
Phone Cases
Transit Time (from dispatch):
USA: 2-5 business days
CA, AUS, UK: 5-15 business days
Europe: 5-15 business days
Rest of the World: 10-20 business days
Shipping Costs:
Free (global)
That's it! Get ready for some pawsome art! 🎨🐱
Will I get a tracking number?
Absolutely, we've got tracking covered! 🐾
Once your order is on its way, we'll ping you the tracking number and keep you in the loop with email or text updates.
So, you'll know just when to expect your pawsome package! 📦💌
My tracking number isn't working?
No worries, just ping our support and they'll have a looksy at where the order is 😊
Can I change my order details like email, address, name?
Please note, you can only make changes before we start processing your order.
After that, we can't make any adjustments.
So, do make sure to check your information carefully before you place your order.
Portrait Products
Is my photo good enough?
If you've followed our easy-peasy photo tips, your snap is likely all set to go! 📸
Take your pic in bright light—outdoor daylight is always a winner! ☀️
Don't worry if your pet isn't making eye contact with the camera—they can look wherever! 👀
Close-ups are fab! We want to see what makes your pet special! 🌟
Blur is a no-go, so keep it crisp and clear! 📷
Keep all the cuteness in the frame - like those adorable ears!
Last but not least, keep the fur color true-to-life! If it looks off in the pic, it will in the design too! 🌈
Our awesome team checks out every photo as orders roll in.
If something's up with your pic, we'll shoot you an email super-fast! 📧
And hey, if you don't want to send a new pic after we've given you the heads-up about quality, we can't refund you.
Just be sure you're happy with the photo you're giving us. 🤗
How do you create the artwork?
Just so you know, we're not traditional painters - our magic is all in the digital world! 🌟
We use a combination high-tech tools like AI and experienced digital artists [actual hoomans] to bring the art to life.
It all comes together to turn your original snap into a pawsitively amazing pet artwork! 🐾🎨
Can I change my order?
Generally not as we get started on orders asap.
That being said, don't hesitate to shoot us a quick email if you need to change something.
Bespoke artwork usually takes 24hrs to finish, so there's some flexibility there.
Can I see/approve the artwork before it gets printed?
Of course! In fact, we send you 4 versions to choose from before we send anything to the printer 👍